Website Hard Rock Hotel & Casino


The incumbent in this position is responsible for assisting guests in the proper use of Paradise Pool facilities and equipment.


(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

1.      Greet guests and offers assistance and/or instruction in the use of the Health Club Facilities.

2.      Oversee swimmers and issues towels and equipment to guests.

3.      Handle retail sales.

4.      Maintain Beach Club facilities in clean and attractive condition.

5.      Maintain par stock levels for Paradise Club supplies.

6.      Report any safety hazards to supervisor.

7.      Must be physically present at work, in assigned work station, in order to perform all functions required of the position.


Must be able to:

Communicate effectively at all times, with customers as well as all levels of employees.
Inspect and maintain areas for which responsible.  Must be able to distinguish between different denominations of currency and make change.
Review and comprehend all necessary documentation.
Use the equipment associated with the position, including but not limited to pool equipment and cash register.
Effectively and efficiently move around work area.
Balance, bend, carry, climb stairs and ladders, crawl, reach, squat and twist.  These actions are required in order to assist guests in the proper use of equipment and to perform other job duties.
Lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies.

Work in an environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds and noise.  Incumbents are at times subject to hazards such as slippery conditions.  Proper safety precautions are taken.  This position occasionally works outside and is subject to all weather conditions.  Proper clothing is provided.

Lifeguard training and certification in CPR required.  Superior customer service skills required. These skills and abilities are typically acquired through previous experience in retail sales involving high profile customer contact, or through two months of on-the-job training.

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

Attend required training sessions offered by the Hard Rock.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management

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